Explore a Career with the South Dakota State Government

Explore a Career with the South Dakota State Government

Support Services Technician

Sioux Falls, SD

Job ID:17499

Agency: Bureau of Information and Telecommunication

Location: Sioux Falls

Salary: $18.34-21.51, Depending on Experience

Pay Grade: IT2

Closing Date: 10/26/2021

This is a Full-Time 40 Hours Weekly position with the Bureau of Information and Telecommunication. For more information, please visit https://bit.sd.gov/ .

This is a Full-Time 40 hour weekly position with the Bureau of Information and Telecommunications under Service Delivery. This position's duties will include setting up and installing computers, network printers, software, and peripherals. You will provide support to state Agency clients by answering questions or resolving computer problems while ensuring standards are met. You will collaborate with colleagues and clients to help with and improve day to day activities. The position will work with functions or processes on the network and domain related duties.

This position works in a typical office environment. Installations and repairs may require working in cramped or confined spaces, lifting heavy equipment, and exposure to electrical hazards.

The Ideal Candidate Will Have:
  • Associates Degree in Information Systems or related field or 2 years of previous work experience in the field of Computer Support is preferred.

Knowledge, Skills, and Abilities:
  • Microsoft Operating Systems and Office 365;
  • Microsoft Teams;
  • work effectively alone or in a team environment;
  • ability to identify and resolve hardware/software issues on various computer hardware platforms;
  • interface with users via our service delivery system, Telephone, chat, or electronic mail;
  • communicate well both verbally and in written form;
  • manage time, prioritize work and complete work within assigned timeframes;
  • knowledge in the operation of computers and networking.

Additional Requirements: To be considered attach your resume.


Successful applicant(s) will be required to undergo a background investigation. An arrest/conviction record will not necessarily bar employment.

NCRC: If you possess a National Career Readiness Certificate, please submit the certificate with your application. For more information on how to acquire a National Career Readiness Certificate contact a South Dakota Department of Labor and Regulation Job Service Office. A certificate is not necessary to be considered.

The State of South Dakota does not sponsor work visas for new or existing employees. All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification, Form I-9. The State of South Dakota as an employer will be using E-Verify to complete employment eligibility verification upon hire.

The State of South Dakota offers employer paid health insurance plus ten paid holidays, generous vacation and sick leave accrual, dental, vision, and other insurance options, and retirement benefits. You can view our benefits information at https://bhr.sd.gov/job-seekers/work-for-state-government/ . This position is a member of Class A retirement under SDRS.

Must apply online: https://sodakprod-lm01.cloud.infor.com:1443/lmghr/xmlhttp/shorturl.do?key=FR3

Y ou must apply online, emailed resumes or submissions will not be accepted.

South Dakota Bureau of Human Resources

Telephone: 605.773.3148 Email: careers@state.sd.us


" An Equal Opportunity Employer"

Support Services Technician